Patient Experience Representative I - Ophthalmology (Waltham, onsite)

The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families.

Requirements

• Provides positive and effective customer service to patients, families, and visitors
• Greets, screens, directs, and registers patients
• Collaborates with referring providers and practices to manage complex patient issues
• Schedules patient encounters and procedures under supervision
• Collects patient vitals and completes questionnaires in EMR
• Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation
• Transcribes treatment and billing data
• Answers, screens, and routes calls
• Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
• Processes prescription refills, letters, and external requests

Benefits

• Sign-on Bonus of $2,000 for full time positions