Medical Assistant/Patient Service Specialist
Boston Medical Center (BMC)Boston, Massachusetts, United States
Posted December 19, 2025
15.14 - 21.15 USD year
Full Time
About the Company
Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System. BMC delivers a model of healthcare where innovative and equitable care empowers all patients to thrive. As a premier academic medical center in Boston, a national leader in clinical care, and the largest essential hospital in New England, BMC’s world-class clinicians provide comprehensive care in more than 70 specialties and subspecialties. BMC understands that health equity is foundational to community wellbeing, and it requires transformative thinking, rewriting policies that have historically underserved communities, creating access to cutting-edge care for all, and co-creating programs with community partners that serve as national models for improving patient outcomes and experiences. We are invested in going above and beyond what is traditionally considered medicine to meet the needs of our communities and address disparities in clinical care and beyond. By pioneering cutting-edge research and advancing scientific discovery, we are fostering a culture of innovation where novel treatments and therapies are not only effective but also accessible. Boston Medical Center Health System is an integrated academic healthcare system that models a new kind of excellence in healthcare where clinical and operational innovation meets health equity and access. With more than 15,000 dedicated employees, BMC Health System is committed to advancing scientific discovery and access to care, partnering with our communities, and developing scalable approaches to restore and maintain health. Visit jobs.bmc.org for career opportunities.
Job Description
This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the physician practice.
Requirements
- Works closely with providers to assist in delivering world-class care to patients.
- Room's patients and prepares the patient for the provider visit.
- Takes vital signs as necessary.
- Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
- Obtains required consents, completes required forms as needed for specific visit types.
- Performs office testing as needed.
- Administers vaccines and medications as ordered by provider following BMC policies.
- Stocks rooms and monitors expiration of supplies in exam rooms.
- Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
- Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information.
- Schedules patients' appointments and appropriate testing for patients as directed.
- Performs pre-visit planning daily for all upcoming scheduled appointments.
- Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
- Responsible for informing manager of all clinical or administrative supply needs or assisting with ordering.
- Responsible for obtaining prior authorizations and/or insurance referrals as per practice need.
Benefits
- Generous total compensation
- Benefits (medical, dental, vision, pharmacy)
- Discretionary annual bonuses and merit increases
- Flexible Spending Accounts
- 403(b) savings matches
- Paid time off
- Career advancement opportunities
- Resources to support employee and family well-being