Scaled Customer Success Manager
BoxChiyoda, Japan
Posted October 16, 2025
Full Time
About the Company
Box (NYSE:BOX) is an Intelligent Content Cloud platform that empowers organizations to streamline collaboration, manage content lifecycle, enhance security, and optimize workflows through enterprise AI. Offering comprehensive solutions like cloud content management, file sharing, mobile security, and e-signatures, Box serves leading global enterprises such as AstraZeneca and JLL. Headquartered in Redwood City, CA, the company's innovative approach sets it apart in transforming business operations.
Job Description
Box is seeking a Scaled Customer Success Manager to join K.K. Box Japan, a subsidiary of Box Inc. This role involves data analysis, customer program design, and collaboration with the Customer Success team to support customer success activities. The position requires a self-starter with a passion for analyzing customer data and contributing to data-driven initiatives.
Requirements
- Analyzing Japanese existing customers using data to design customer programs.
- Understanding database languages such as SQL and can perform data retrieval.
- Providing data and supporting customer success activities.
- Japanese/English business level.