Callout Advisor

We are seeking a Callout Advisor to join our team in Leeds. As a first point of contact for customers, you will handle incoming requests, troubleshoot issues, and coordinate engineer visits. You will provide prompt and efficient support to customers via email, phone, or online platforms.

Requirements

• Minimum 1 year experience in customer service
• Product knowledge of boilers, solar, heat pumps, electrical vehicle chargers (advantageous)
• Excellent communication skills
• Strong organisational skills and ability to multitask under pressure
• Ability to remain calm and professional in high-pressure situations
• Proficient in using call management software
• Problem-solving mindset with attention to detail
• Flexibility to work outside normal business hours

Benefits

• 30 days of annual leave (plus bank holidays)
• Free tea, coffee, fruit, and breakfast
• Modern offices
• Social events
• Ongoing training and development opportunities
• Enhanced Family Friendly Benefits
• Private medical cover
• Company pension
• Death in service benefit