Boys & Girls Clubs of Middle Tennessee

The Donor Engagement Manager is responsible for donor acknowledgments, donor tracking, executing a multi-medium fundraising solicitation strategy, benefit and recognition fulfillment, and CRM maintenance. They will communicate with donors and guests to create a healthy rapport and build lasting donor relationships.

Requirements

• Maintain accurate constituent records in Salesforce
• Act as Salesforce Administrator
• Work closely with Finance to reconcile monthly donation records
• Generate and distribute fundraising metric/tracking reports
• Manage timely and successful execution of a multi-faceted fundraising project plan
• Create contact lists and prepare mass fundraising appeals
• Build/identify donor acquisition lists from new prospect sources
• Monitor campaigns, track donations and event attendance, and pull related reports from CRM
• Prepare annual donation summary tax letters
• Assist with the organization's brand and marketing strategies
• Ensure volunteer, guest, and donor email newsletter list segments are updated & accurate
• Initiate reports for donor stewardship tasks for assigned owners
• Enter and code all donations, pledges, and grants into Salesforce
• Record all in-kind donations to special events in Salesforce
• Reconcile supporter information in Salesforce
• Reconcile all revenue sources with Salesforce and event management software
• Document donor acknowledgement letter protocols
• Create and mail all donation/thank you/tax letters
• Assign, keep a log, and maintain Board Thank You Notes
• Assist donors with account updates, gift processing, renewals, refunds/invoices, and ensure accurate information
• Assist events by sending invitations, collecting RSVPs, answering questions, troubleshooting, on-site support during events, and following up on auction solicitations
• Connect with former Club members and keep them involved with our mission
• Help plan alumni events and activities
• Work with the Resource Development team to make sure alumni communications are consistent and welcoming
• Track alumni participation and update records in Salesforce