Manager Customer Support & Service Excellence

At Snke, we are looking for a Manager Customer Support & Service Excellence to build and lead our service and support function from the ground up, shaping how we support hospitals and clinical societies with empathy, precision, and technical excellence.

Requirements

• Background in technology or business
• Several years of experience in technical or IT support
• Strong digital mindset and excitement for building systems from scratch
• Clear communicator with a solution-oriented approach and a passion for service
• Fluent in German, confident in English

Benefits

• 30 vacation days
• December 24th and December 31st off
• Flexible working hours
• Hybrid work model
• Bike leasing
• Parking garage and secure underground bike storage
• Subsidized company restaurant and in-house café
• Urban Sports Club membership with employer contribution