Client Service Representative

Braintree Veterinary Care is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community.

Requirements

• Ensure that clients and pets feel welcome and comfortable
• Demonstrate excellent relations with clients/pets in waiting and/or exam rooms
• Keep clients informed of expected delays and wait times
• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Handles invoices and payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly
• Maintain appointment schedule, set appointments with complete information, monitor schedule for accuracy, confirmation of appointments, follow-up on missed appointments, and input of new client data into appointment schedule program
• Maintain accuracy with cash drawer, credit card-scratch pay and CareCredit transactions
• Flexibility in working hours is required to ensure that the job is done properly
• Maintain the cleanliness of the front office area, ensuring all proper supplies are stocked adequately; follow daily task checklist
• Follow hospital cleaning checklists

Benefits

• Great pay with competitive medical, dental, and vision insurance coverage
• 401K with a total company match of up to 4%- after 6 months of service
• Generous paid time off
• Mental Health Resources