Client Service Representative

Braintree Veterinary Care is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our supportive environment means you’ll get to work with a team dedicated to mentorship and growth while practicing high quality medicine!

Requirements

• Ensure that clients and pets feel welcome and comfortable
• Demonstrate excellent relations with clients/pets in waiting and/or exam rooms
• Keep clients informed of expected delays and wait times
• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Handles invoices and payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly
• Maintain appointment schedule, set appointments with complete information, monitor schedule for accuracy, confirmation of appointments, follow-up on missed appointments, and input of new client data into appointment schedule program
• Maintain accuracy with cash drawer, credit card-scratch pay and CareCredit transactions
• Flexibility in working hours is required to ensure that the job is done properly
• Maintain the cleanliness of the front office area, ensuring all proper supplies are stocked adequately; follow daily task checklist
• Follow hospital cleaning checklists

Benefits

• Great pay
• Competitive medical, dental, and vision insurance coverage
• 401K with a total company match of up to 4%
• Generous paid time off
• Mental Health Resources