Customer Service Administrator
BramblesBangkok, Thailand
Posted December 15, 2025
Full Time
About the Company
Under the CHEP brand Brambles helps move more goods to more people, in more places than any other organisation on earth. Its pallets, crates and containers form the invisible backbone of the global supply chain and the world’s biggest brands trust Brambles to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 12,000 people and owns approximately 360 million pallets, crates and containers through a network of more than 750 service centres. Brambles operates in approximately 60 countries with its largest operations in North America and Western Europe. For further information, please visit brambles.com
Job Description
Join an international organization and contribute to global sustainability by helping change how goods get to market. Empowered to bring your authentic self to work, surrounded by diverse and driven professionals.
Requirements
- Professionally manage and resolve customer inquiries, complaints, and requests
- Facilitate smooth customer onboarding processes
- Collaborate cross-functionally with teams
- Maintain accurate and up-to-date customer information and service requests
- Conduct regular reviews of customer accounts
- Support continuous improvement initiatives
- Act as a customer advocate
- Control, advise and monitor transaction movement of products
- Keep records of customer interactions
- Pre-resolve service problems
- Maintain a positive and professional attitude toward customers
- Respond promptly to customer inquiries
- Process orders, prepare correspondences and fulfill customer needs
- Onsite service as per requests from Key contacts or customers
- Contribute to team effort
- Support task assignment from direct report or Key contacts
Benefits
- Hybrid Work Model
- Opportunity to work in an international organization
- Chance to contribute to global sustainability
- Empowerment to bring authentic self to work
- Surrounded by diverse and driven professionals