Customer Service and Asset Management Executive

Join CHEP as a Customer Service and Asset Management Executive and help change how goods get to market while contributing to global sustainability. You'll be part of an international organization with diverse and driven professionals, empowered to bring your authentic self to work and enjoy flexibility through our Hybrid Work Model.

Requirements

• Lead the resolution of complex and critical customer inquiries
• Collaborate with internal stakeholders to troubleshoot and resolve customer issues
• Oversee the resolution of billing disputes and discrepancies
• Monitor customer account performance and identify areas for process optimization
• Maintain accurate customer records and service-related data within CRM systems
• Support customer engagement initiatives and foster a positive customer experience
• Proactively manage high-priority issues related to service delivery and order fulfilment
• Contribute to continuous improvement efforts and identify areas for operational enhancements
• Monitor and manage transaction movement for all customer's Business Units
• Pre-resolve service problems by clarifying the customer's complaint and selecting the best solution
• Strategize and monitor the daily activities of customer operation and Case Management
• Monitor and Control Performance of Customer Satisfaction and Net Promotion Score
• Provide training asset management to new/existing customers
• Monitor and Analyse Account Performance of Hire/Buffer Account
• Develop yearly stock audit and completed the plan by record to Salesforce
• Representative of team for participate meeting or get any training or any update with project leader of reginal or global
• Contribute to team effort by accomplishing related results as needed
• Support other assignment or request from direct report or another department

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Hybrid Work Model
• Professional Development Opportunities
• Diverse and Driven Professionals