Branch International delivers world-class financial services to the mobile generation. The company is a for-profit socially conscious organization that uses data science to reduce the cost of delivering financial services in emerging markets.
Requirements
- A higher education qualification in Business Management, Customer Service, Client Service, or a related field
- 2–3 years of professional experience in a Quality Assurance role
- In-depth understanding of Quality Management principles and key support metrics such as Customer Satisfaction (CSAT) and First Contact Resolution (FCR)
- Proficiency in Microsoft Office Suite and Google Workspace tools
- Strong analytical and reporting capabilities with a keen attention to detail
- Excellent verbal and written communication skills, with the ability to convey insights and recommendations effectively
Benefits
- Competitive salary and equity package
- A collaborative and flat company culture
- Fully paid life and health insurance benefit with Axa Mansard (Platinum plan)
- 28 days of annual leave, 30 days of sick leave and 7 days of bereavement leave
- Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
- Annual professional development budget
- Pension benefit
- Monthly WFH stipend alongside a one-time home office set-up budget
- Team meals and social events (Hybrid for now)
- Flexible working hours
- Opportunity to work and interact with a global team
