Lead Customer Success Manager

Lead Customer Success Manager role is responsible for driving commercial outcomes and leading a team of CSMs to deliver at the highest standard, ensuring client KPIs are clearly documented and consistently achieved, and the pod operates with visibility, accountability, and growth.

Requirements

• 6+ years in Customer Success, Account Management, or related client-facing roles
• At least 1-2 years in a leadership or mentoring capacity
• Proven ability to manage both people and enterprise client relationships simultaneously
• Strong coaching, feedback, and people development skills
• Commercial acumen with the ability to forecast and influence renewals
• Process-driven, able to enforce consistency while fostering innovation

Benefits

• Competitive Market Rate Compensation
• 4+ weeks paid time off
• Opportunities for global team meets
• Flexible, Fully Remote Role