Lead Customer Success Manager

BrandBastion is seeking a Lead Customer Success Manager to drive commercial outcomes and lead a team of CSMs. The role involves managing a portfolio of enterprise accounts, coaching and guiding a team, and ensuring client KPIs are met.

Requirements

• 6+ years in Customer Success, Account Management, or related client-facing roles
• 1-2 years in a leadership or mentoring capacity
• Proven ability to manage both people and enterprise client relationships simultaneously
• Track record of driving retention, expansion, and measurable client impact
• Strong coaching, feedback, and people development skills
• Commercial acumen with the ability to forecast and influence renewals
• Process-driven, able to enforce consistency while fostering innovation

Benefits

• Competitive Market Rate Compensation
• 4+ weeks paid time off
• Opportunities for global team meets
• Flexible, Fully Remote Role