Customer Success Manager, Global SMB

We are seeking a Customer Success Manager to work closely with agile, technology-focused brands to help them realize value from their investment in Braze. The ideal candidate will have exemplary written and verbal communication skills, a high level of intellectual curiosity, and experience managing a large number of accounts.

Requirements

• Analyze and drive increased product adoption across a variety of innovating SMB accounts
• Provide recommendations to clients for adapting business processes to efficiently work with Braze
• Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts
• Be a point of escalation for customers’ strategy, product training, and non-technical support questions
• Deliver Braze product expertise through delivery of check-ins and business reviews
• Help build processes, internal enablement, and servicing tactics as we iterate on our strategy for supporting SMB customers
• Partner with Account Managers to provide an excellent customer experience and to ensure commercial alignment on renewals
• Collaborate with Customer Onboarding Managers and other Success partners to seamlessly transition clients from onboarding to ongoing active users
• Lead Executive Business Reviews (EBRs) with key stakeholders, ensuring alignment on goals, showcasing value delivered, and identifying opportunities to drive further success and growth

Benefits

• Competitive compensation
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®