Account Manager, SMB

Braze is seeking an Account Manager, SMB to join their ANZ Account Management team. The role involves driving commercial growth and retention across existing customer base by operating as a strategic commercial partner, helping customers unlock the full value of Braze through cross-functional collaboration and insight-led engagement.

Requirements

• 2+ years of progressive experience in SaaS Sales, Account Management, or similar
• Minimum 2 years owning complex SaaS customer relationships
• Experience in the Martech, Adtech, or broader CX space
• Proven track record of consistently exceeding commercial targets in fast-paced, high-growth environments
• Experience managing portfolios with annual contract values ranging from $50K to $300K+
• Ability to influence and build relationships at C-level
• Experience or understanding of the Martech ecosystem
• Excellent collaborator and team player with a proven ability to work cross-functionally
• Exceptional communicator with strong verbal, written, and numerical fluency
• Strong organisational and time management skills

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience
• Opportunities to give back to your community
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®