Customer Success Manager II, Enterprise

Braze is seeking a Customer Success Manager II to own client renewals, retention, and net retention targets, and to build strong customer relationships and create mutual value for customers and Braze.

Requirements

• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
• Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc)
• Excellent communication and interpersonal skills
• Ability to manage complex accounts and prioritize multiple stakeholders
• Intellectual curiosity and a bias toward action in the face of change

Benefits

• Competitive compensation
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience
• Opportunities to give back to your community
• Employee Resource Groups
• Collaborative, transparent, and fun culture