Customer Success Manager II, Enterprise

Braze is seeking a Customer Success Manager II, Enterprise to join their team. The ideal candidate will be passionate about customer success, have a proven track record in the field, and be excited to work with medium and large technology companies.

Requirements

• Own client renewals, retention, and net retention targets
• Be the main point of contact and trusted advisor for customers
• Partner with Account Executives to provide an excellent customer experience
• Drive feature adoption and customer advocacy
• Maintain ongoing regular contact with customers
• Proactively analyze customer product usage
• Advocate for customers and solicit and synthesize customer product feedback
• Provide continuing education for customers
• Coordinate with other Braze teams to ensure customer support

Benefits

• Competitive compensation
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans
• Family services
• Professional development
• A curated in-office employee experience
• Opportunities to give back to the community
• Employee Resource Groups
• Collaborative, transparent, and fun culture