Customer Success Manager, Platform Team
BrazeBucharest, Romania
Posted October 16, 2025
Full Time
About the Company
Braze is a leading customer engagement platform that enables marketers to collect and act on data from various sources to engage customers in real time across multiple channels. With services including mobile marketing, email marketing, and cross-channel campaigns, Braze leverages AI for experimentation and optimization to foster growth and loyalty. Recognized for its innovative approach and workplace culture, Braze is headquartered in New York with offices globally.
Job Description
Braze is seeking a Customer Success Manager to support the Global Customer Support Team, working directly with technology-focused brands. This role involves providing expert guidance to clients, fostering product adoption, and shaping customer success strategies. The company prioritizes teamwork, autonomy, and continuous improvement in a dynamic environment.
Requirements
- 2-3 years of experience, ideally with a SaaS focus.
- Excellent communication and customer-centric skills.
- High level of intellectual curiosity and a passion for learning.
Benefits
- Competitive compensation
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans
- Professional development
- Employee Resource Groups
- Collaborative culture
- Great Place to Work certification