Manager, Customer Success Mid-Touch
BrazeBucharest, Romania
Posted August 29, 2025
Full Time
About the Company
Braze is a leading customer engagement platform that enables marketers to collect and act on data from various sources to engage customers in real time across multiple channels. With services including mobile marketing, email marketing, and cross-channel campaigns, Braze leverages AI for experimentation and optimization to foster growth and loyalty. Recognized for its innovative approach and workplace culture, Braze is headquartered in New York with offices globally.
Job Description
Braze is seeking a Customer Success Manager for the Mid-Touch team, responsible for managing a team of CSMs, including hiring, development, and building strong relationships with customers. This role involves driving book of business, collaborating with Account Executives and Sales Leadership, and advocating for customer-centric solutions. The team focuses on empowering customers to use Braze's platform and provides a collaborative, transparent, and fun work environment.
Requirements
- Manage a Customer Success pod, including hiring, nurturing staff development, and maintaining staff satisfaction
- Build credible relationships with clients and colleagues
- Write and deliver clear, concise, and persuasive written communication
Benefits
- Competitive compensation
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing
- Employee Resource Groups