Senior AI Success Manager

Braze is a leading customer engagement platform that empowers brands to deliver great customer experiences. The company is looking for a Senior AI Success Manager to join its team in Chicago. The role will involve working closely with customers to drive renewals, upsells, and expansions, and contributing to the Braze product development process.

Requirements

• Support the AI Success Director to build meaningful relationships across our customers' organization
• Work with implementation and data science teams to drive the success of AI use cases with our customers
• Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of Braze value proposition
• Serve as strategic partners to guide our customers in maximizing business value from their use of Braze
• Conduct analyses (including using Excel, SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting
• Synthesize and communicate stories based on customer insights
• Communicate customer needs to Braze’s product & marketing teams to ensure a customer-centric product roadmap

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®