Braze is a customer engagement platform that empowers brands to Be Absolutely Engaging. We are seeking a Senior AI Success Manager to ensure customers are highly successful with the product. The role involves collaborating with different teams, internally and externally, to drive renewals, upsells, and expansions. The ideal candidate will have a deep understanding of customer business context and pain points, and be able to communicate customer needs to Braze's product and marketing teams.
Requirements
- Support the AI Success Director to build meaningful relationships across our customers' organization
- Work with implementation and data science teams to drive the success of AI use cases with our customers
- Work closely with the Braze sales team to drive renewals & upsell opportunities
- Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of Braze value proposition
- Serve as strategic partners to guide our customers in maximizing business value from their use of Braze
- Conduct analyses (including using Excel, SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting
- Synthesize and communicate stories based on customer insights
- Communicate customer needs to Braze’s product & marketing teams to ensure a customer-centric product roadmap
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
