Senior AI Success Manager

We're seeking a Senior AI Success Manager to join our growing AI Success team. The role will involve collaborating with different teams to drive customer success, overseeing design and execution of Braze use cases, and owning executive level relationships.

Requirements

• Support the AI Success Director to build meaningful relationships across our customers' organization
• Work with implementation and data science teams to drive the success of AI use cases with our customers
• Work closely with the Braze sales team to drive renewals & upsell opportunities
• Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of Braze value proposition
• Serve as strategic partners to guide our customers in maximizing business value from their use of Braze
• Conduct analyses (including using Excel, SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend