Customer Experience Representative - German Speaker
BrevoBerlin, Germany
Posted January 22, 2025
Full Time
About the Company
Brevo, formerly Sendinblue, is a leading CRM suite offering comprehensive tools for email marketing, automation, SMS, chat, and more. With a unified platform, Brevo empowers businesses to cultivate long-term customer relationships globally, ensuring compliance with GDPR regulations and supporting over 500,000 customers across 180 countries. The company's diverse team of 700+ employees in eight international offices is committed to sustainability and innovation, making Brevo a standout player in the digital marketing industry.
Job Description
Brevo is a fast-growing CRM suite empowering organizations to connect with customers. As a Customer Experience Representative - German Speaker, you will be the voice of the company, providing exceptional support, resolving issues, and collaborating across teams. You'll guide German-speaking clients through their journey, ensuring their satisfaction while building strong relationships. The role combines empathy, clear communication, and problem-solving skills with an interest in technical aspects of the platform.
Requirements
- Fluent in German and advanced proficiency in English
- 2+ years of experience in Customer Service or Technical Account Manager, preferably in a SaaS company
- Strong ability to understand, manage, follow, and drive customers’ needs and strategy
- Excellent presentation, written, and oral communication skills
- Aptitude to explain and understand technical topics easily
- Ability to resolve issues and collaborate with all departments
- Autonomy, curiosity, and investigation skills
Benefits
- 125 Euro monthly budget to subsidize expenses
- 30 days of vacation
- 2 days of remote work per week and Work from Abroad policy
- Bi-annual global company offsite; inter-office trips
- Fully paid Urban Sports Club M Membership
- Social, green and rainbow alliance committees
- Very competitive referral program
- Second parental leave
- Subsidized BVG ticket for public transportation
- Language learning with Babbel app
- Budget to support your workspace at home
- Free fruits & drinks, Pizza Wednesdays, Monthly breakfasts
- Relocation package
- Visa sponsorship
- Learning & development opportunities
