Manager, Customer Success

Brex is seeking a Manager of Customer Success to lead, develop and scale a world-class CSM team. As a key member of the Sales team, you will drive customer adoption, retention and expansion by delivering a seamless and value-driven customer experience.

Requirements

• 5+ years in customer success/account management roles
• 2+ years leading high-performing teams in SaaS or fintech environments
• Proven experience managing a team with a performance quota attached
• Familiar with customer listening or Voice of the Customer programs and methodologies
• Experience developing customer health scorecards and associated playbooks
• Strong technical acumen
• Experience building relationships and driving business growth

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Up to four weeks per year of fully remote work