Manager, Customer Success

Brex is a leading AI-powered spend platform. The Manager, Customer Success role will lead, develop and scale a world-class CSM team to drive customer adoption, retention and expansion.

Requirements

• 5+ years in customer success/account management roles
• At least 2+ years leading high-performing teams in SaaS or fintech environments
• Proven experience managing a team with a performance quota attached
• Familiar with customer listening or Voice of the Customer programs and methodologies
• Experience developing customer health scorecards and associated playbooks
• Strong technical acumen with an understanding of how systems work
• Proven track record of building relationships and driving business growth

Benefits

• Generous Paid Time Off
• 401k Matching
• Relocation Assistance