Manager, Customer Success

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. As Manager of Customer Success at Brex, you will play a pivotal role in leading, developing and scaling a world-class CSM team. Your team will drive customer adoption, retention and expansion by delivering a seamless and value-driven customer experience.

Requirements

• 5+ years in customer success/account management roles
• At least 2+ years leading high-performing teams in SaaS or fintech environments
• Proven experience managing a team with a performance quota attached
• Familiar with customer listening or Voice of the Customer programs and methodologies
• Experience developing customer health scorecards and associated playbooks
• Strong technical acumen with an understanding how the systems you have overseen work
• Experience in building relationships and business with external and internal parties

Benefits

• Up to four weeks per year of fully remote work
• Minimum of two coordinated days in the office per week (Wednesday and Thursday)
• Three days per week in office (Monday, Wednesday, and Thursday) after February 2, 2026