Assistant Store Manager

The Assistant Store Manager for our King of Prussia, PA location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers.

Requirements

• Assist in the recruitment and management of a Customer Experience team
• Maintain an efficient and highly functional showroom and office
• Create memorable and personalized experiences for Brilliant Earth customers
• Respond to customer inquiries over phone, email and live chat
• Conduct in-person customer appointments to present jewelry in our private showroom
• Consistently seek ways to improve the customer experience
• Problem-solve customer experience escalations
• Partner with Workforce Operations Analysts to create and maintain a team schedule
• Maintain a luxury environment in the showroom and uphold visual merchandising standards
• Collaborate across departments

Benefits

• Career Growth
• Set Schedule
• Diverse, mission-minded team
• Lifestyle Spending Account
• Continued Education
• Employee Discounts
• Sales Incentive Programs
• Mental Wellness Perks
• Giving Back and Volunteer Opportunities
• Medical, Dental, and Vision
• 401k match
• Paid Time Off
• Parental Leave
• Disability and Life insurance
• Pre-Tax Commuter Benefits