Retail Assistant Manager

We are searching for a motivated and dedicated team leader to drive success as a Retail Assistant Manager at our Fairfax, VA showroom location. The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday and lead a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants to deliver exceptional service to Brilliant Earth customers.

Requirements

• Assist in the recruitment and management of a Customer Experience team in a fast-paced environment
• Maintain an efficient and highly functional showroom and office
• Create memorable and personalized experiences for Brilliant Earth customers
• Respond to customer inquiries over phone, email and live chat
• Conduct in-person customer appointments to present jewelry in our private showroom
• Problem-solve customer experience escalations
• Partner with Workforce Operations Analysts to create and maintain a team schedule
• Maintain a luxury environment in the showroom and uphold visual merchandising standards

Benefits

• Career Growth
• Set Schedule
• Diverse, mission-minded team
• Lifestyle Spending Account
• Continued Education
• Employee Discounts
• Sales Incentive Programs
• Mental Wellness Perks
• Giving Back and Volunteer Opportunities
• Medical, Dental, and Vision
• 401k match
• Paid Time Off
• Parental Leave
• Disability and Life Insurance
• Pre-Tax Commuter Benefits