Customer Experience Assistant Manager

The Customer Experience Assistant Manager will build, lead, and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The ideal candidate will be able to work a schedule of Tuesday - Saturday and must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus.

Requirements

• Assist in the recruitment and management of a Customer Experience team
• Maintain an efficient and highly functional showroom and office
• Create memorable and personalized experiences for Brilliant Earth customers
• Respond to customer inquiries over phone, email and live chat
• Conduct in-person customer appointments to present jewelry in our private showroom
• Problem-solve customer experience escalations
• Partner with Workforce Operations Analysts to create and maintain a team schedule
• Maintain a luxury environment in the showroom and uphold visual merchandising standards
• Collaborate across departments

Benefits

• Insurance
• 401k match
• Paid Time Off
• Sales Incentive Programs
• Disability and Life insurance
• Pre-Tax Commuter Benefits
• Continued Education
• Employee Discounts
• Wellness Benefits
• Giving Back and Volunteer Opportunities