Luxury Sales Associate

Luxury Sales Associate at Brilliant Earth. The ideal candidate will guide customers through the life of the sale, meet and exceed sales targets, and create personalized experiences while sharing the happiest moments of our customers' lives.

Requirements

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets
• Proactively greet, check-in, and assist customers in the purchasing process
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries
• Call customers to confirm showroom appointments and answer any pre-appointment questions
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security
• Open and/or close the showroom and waiting area
• Use our ERP system to manage your tasks and communicate cross-functionally
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry

Benefits

• Career Growth
• Set Schedule
• Diverse, mission-minded team
• Lifestyle Spending Account
• Continued Education
• Employee Discounts
• Sales Incentive Programs
• Mental Wellness Perks
• Giving Back and Volunteer Opportunities
• Medical, Dental, and Vision
• 401k match
• Paid Time Off
• Parental Leave
• Disability and Life insurance
• Pre-Tax Commuter Benefits