Technical Support Engineer (Network and Security)

Brixio is seeking a Technical Support Engineer (Network and Security) to provide technical assistance and operational support to clients via the Cloudflare-based suite. The role involves troubleshooting network/application issues, managing security alerts, and proactively optimizing configurations. The position requires strong technical skills and excellent communication capabilities.

Requirements

• Strong understanding of DNS, HTTP/HTTPS, TLS/SSL, proxies, caching, and CDN mechanics.
• Familiarity with Cloudflare products: WAF, Bot Management, Zero Trust, Rate Limiting, Load Balancing, and Workers is a plus.
• Hands-on experience with network and web application troubleshooting tools
• Understanding of web application architecture and securityfundamentals.
• Familiarity with core cloud concepts (IaaS, PaaS, SaaS) and exposure to major cloud providers (AWS, GCP, Azure) is a plus
• Professional skills: 4+ years of experience in a technical support or NOC role.
• Excellent communication and customer-handling skills.
• Strong problem-solving skills with a structured and analytical approach.
• Familiarity with ticketing systems (Jira Service Management preferred).
• Ability to prioritize and manage multiple issues simultaneously in a fast-paced environment.

Benefits

• Cloudflare Partnership
• Career Growth
• Continuous Learning
• Structured Processes
• Collaborative Culture