Client Relations Manager (Hybrid)

We are seeking an enthusiastic Client Services manager to join our team. The Client Relations Manager is responsible for overseeing the delivery of contracted services to clients, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded.

Requirements

• Manage the delivery of contracted services in alignment with SLAs and KPIs as defined in client agreements.
• Maintain oversight of project schedules, scope, risks, and budgets to ensure timely and high-quality service delivery.
• Build and maintain positive, professional relationships with clients, serving as their primary point of contact for day-to-day support and guidance.
• Identify opportunities to expand existing contracts or pursue additional business and partner with account management teams to advance them.
• Establish and maintain consistent processes for reviewing, assessing, and reporting on service delivery metrics.

Benefits

• Comprehensive benefit offerings
• Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act
• Bonus Eligibility