The Senior Vice President, Branch Network Capital Region is a strategic leader responsible for driving growth, member engagement, and operational excellence across Broadview's retail network in the Capital Region.
Requirements
- Translates enterprise strategy into actionable plans, budgets, and performance measures that prioritize member service, growth, and operational excellence.
- Leads and optimizes retail branch operations, ensuring alignment with strategic goals and delivering efficient, high-impact member experiences.
- Champions a member-first culture, continuously improving multichannel engagement and simplifying interactions across physical and digital touchpoints.
- Collaborates with executive leadership and cross-functional teams to drive strategic initiatives, resolve challenges, and support enterprise-wide goals.
- Drives innovation in products, services, and delivery models to meet evolving member needs and enhance competitive positioning.
- Leverages data and analytics to inform decision-making, monitor performance, and identify opportunities for growth and improvement.
- Partners with Directors of Regional Branch Experience to support employee development, foster continuous learning, and build leadership capacity.
- Cultivates a high-performance culture rooted in inclusion, accountability, and alignment with Broadview's values and tenets.
- Provides strategic people leadership, offering recognition, feedback, and coaching to reinforce performance and engagement.
- Strengthens Broadview's community presence through outreach, partnerships, and financial wellness initiatives that reflect our commitment to impact.
