Bruker is a company that enables scientists and engineers to make breakthrough post-genomic discoveries. As a Technical Support Engineer, you will provide first-line support for hardware and software questions and work with a dynamic team to give scientists the tools they need to accelerate the development of new therapies.
Requirements
- Provide first-line support for both hardware and software questions
- Make a first assessment of each ticket and determine whether the issue can be resolved remotely or requires an on-site intervention
- Coordinate between the customer and the Service department when an on-site visit is needed
- Support worldwide Field Service Engineer teams and distributors remotely and act as backup for on-site interventions
- Support the transition and integration of our local Services organization into Bruker’s global Service and Lifecycle Support organization (SLS)
- Ensure accurate documentation of tickets and technical findings
- Create and deliver training and training documentation to Field Service Engineers and distributors
- Initiate and support process improvements to enhance customer experience
- Escalate complex issues to internal experts when required
- Support core technology, engineering, and production team in the qualification of new technologies, algorithms, methodologies, software, and hardware features
- Provide testing support and analysis for new and existing products
Benefits
- Competitive salary
- Opportunity to work with a dynamic team
- International travel opportunities
- Professional development opportunities
