Technical Support Engineer (m/f/d)

Bruker is seeking a Technical Support Engineer to provide expert support to worldwide field service engineer teams remotely and on-site. The ideal candidate will have a solid theoretical understanding of physics and electronics, excellent communication skills, and experience working with scientific equipment.

Requirements

• Provide Expert support to worldwide field service engineer teams remotely and on-site.
• Troubleshoot complex system problems using strong problem-solving techniques.
• Install systems in customer facilities, execute standard install tests, meet overall installation schedule, and ensure that system performance meets specifications.
• Train and create training documentation
• Execute complex system repairs in a quality manner and timely fashion.
• Initiate processes to Improve customer experience
• Effectively handle multiple priorities, organize workload, and meet the deadline
• Supports the core technology, engineering, and production teams in the qualification of new technologies, algorithms, methodologies, software, and hardware features.
• Feeds back customer requirements and interests for hardware and software development.
• Ensures that the product is functioning according to specifications including inspection of the tools prior to shipment and following installation.