Systems Analysis, Consultant

The Platform Operations Engineer will be the comprehensive subject matter expert in the workings of Stellarus production application landscape. The ideal candidate will participate across many different activities within an agile working model and help achieve transformational healthcare improvement.

Requirements

• Track and report on platform operational health metrics, JIRA hygiene, and incident/problem management.
• Develop and maintain dashboards and executive reports to communicate operational status, trends, and improvement opportunities.
• Collaborate with engineering leadership to identify and implement operational improvements/efficiencies across the organization.
• Monitor and analyze operational data to proactively identify risks, bottlenecks, and areas for improvement.
• Lead efforts to ensure compliance with internal and external regulatory requirements.
• Own the hygiene and accuracy of JIRA boards, ensuring work items are up-to-date and reflect true operational status.
• Support incident/problem tracking and post-incident reviews, driving continuous improvement in reliability and response.
• Partner with teams to automate reporting and metric collection, leveraging tools such as the Atlassian suite.
• Prepare executive materials for leadership reviews, QBRs, and strategic planning sessions.
• Serve as a resource for operational best practices, documentation, and process improvement initiatives.
• Work directly with the product stakeholders and/or technology product teams to provide continuous quality improvement feedback.
• Configure, develop (scripts, queries, reports), test, troubleshoot (system and application log interrogation), evaluate performance, and support (monitoring and impact remediation).
• Ensure security and compliance standards are met throughout the development and deployment process.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement