Implementation Discovery Manager

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. We are looking for a talented and experienced individual to join our team as a Implementation Discovery Manager. As an Implementation Discovery Manager, you will own the client onboarding experience for new Health & Welfare implementations, gathering requirements, consulting on best practices, and collaborating with internal teams to address unique client needs.

Requirements

• Lead and project manage the discovery phase for new Health & Welfare client implementations
• Guide clients and internal teams through defining and documenting requirements
• Identify and document plan administration requirements
• Proactively consult clients on industry best practices and system/process changes needed to achieve their goals
• Research and recommend system enhancements
• Manage timelines with internal implementation teams and external client stakeholders
• Ensure that requirements are collected and finalized for all services included in scope
• Manage client expectations by anticipating issues, communicating turnaround times, and escalating changes in scope or services as needed

Benefits

• Comprehensive Health Benefits
• Competitive Compensation
• Retirement Savings Plans
• Professional Development
• Supportive Culture
• Employee Wellbeing Initiatives
• Remote first, Office friendly environment!