Customer Service Support Advisor

Assist customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio.

Requirements

• Assists in the implementation of specific Customer Service management plans under supervision.
• Creates value-based relationships with customers to optimise customer service while leveraging the BT Group's resource pool.
• Gathers customer information and performs analysis to provide customer service insight for the efficient management of customer issues.
• Executes and delivers work to achieve objectives and the vision of the Customer Service team.
• Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.