Service Designer - 5G Enabled Solutions
BT GroupLondon, England, United Kingdom
Posted January 27, 2026
Full Time
About the Company
BT is a global leader for secure connectivity and collaboration platforms, serving 1.2 million business customers internationally.
Job Description
We are seeking a Service Designer to shape service models for complex connectivity solutions in the UK, influencing customer experience, contract success, and BT Business’s growth strategy. The role involves designing optimal service models, leading the service design workstream, and building strong senior-level customer relationships.
Requirements
- Strong background in delivering service solutions to business customers
- Excellent stakeholder management skills
- Experience shaping service strategies
- Proven commercial acumen
- Knowledge of leading-edge connectivity technologies
- Minimum ITIL 4 Foundation
Benefits
- 10% on target annual bonus
- BT Pension scheme
- X4 Salary Life Assurance
- Flexible benefits
- 25 days annual leave
- Equal family leave
- Enhanced women’s health support
- 24/7 private virtual GP appointments
- 2 weeks paid carer’s leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes
- Discounted broadband, mobile and TV package
- Access to 100’s of retail discounts