Director, Quality Assurance
Build-A-BearSt. Louis, Missouri, United States
Posted August 11, 2025
Full Time
About the Company
Build‑A‑Bear Workshop, founded in 1997, operates around 400 retail and franchise locations worldwide where customers create personalized stuffed animals. The company blends experiential retail with entertainment, encouraging creativity and emotional connection through its signature custom‑making process. Its culture centers on employee engagement, community impact, and a heart‑driven brand ethos, earning repeated recognition as a top workplace. Build‑A‑Bear’s unique blend of interactive retail, creative product design, and strong employee values distinguishes it in the children’s and experiential retail sectors.
Job Description
The Director of Quality Assurance plays a crucial role in ensuring Build-A-Bear delivers high-quality products and services to our guests. This role directly impacts our competitiveness, financial performance, and ability to meet the expectations of guests and regulators.
Requirements
- Develop and communicate quality standards for all Build-A-Bear Workshop locations
- Develop vendor relations
- Interface with laboratory partners
- Quality audits and inspections
- Identify and trouble shoot quality issues
- Risk management
- Data analysis and reporting
- Cross-functional collaboration
- Product release and compliance verification