Implementation Manager

Buildout is seeking an Implementation Manager to guide customers through their onboarding process, define project scope, and establish ongoing communication to ensure a smooth transition between steps.

Requirements

• 2+ years experience in a customer-facing role like customer success, support, or sales, ideally within a B2B SaaS organization
• Experience in customer onboarding, implementation, or training is strongly preferred
• Salesforce or similar CRM experience required
• Strong project management and organization skills with the ability to manage a full pipeline of customers across the onboarding lifecycle
• Curiosity and initiative to learn technical products deeply and translate that knowledge into simple training methods for our customers
• Excitement about embracing change and contributing new ideas in a collaborative team environment
• Passionate about dazzling your customers and providing an exemplary customer experience

Benefits

• Impactful insurance and benefit options, including 2 medical plans to choose from
• 100% coverage of employee dental and vision insurance premiums
• HSA seed
• Company-paid STD, LTD, life insurance, and telemedicine
• Wellness benefit of $400/year
• Flexible PTO
• 14 paid company holidays
• Paid parental leave
• Give back days
• 401(k) with 4% company match and immediate vesting
• Monthly remote work reimbursement ($600/year)
• Annual, in-person company kickoff