Senior Business Analyst - Customer Experience

Bullhorn is seeking a Senior Business Analyst - Customer Experience to improve business processes within the Enterprise Salesforce platform and integrated applications. The role involves collaborating with stakeholders, facilitating discovery sessions, and defining solutions to increase efficiency of internal workflows/applications.

Requirements

• 5+ years of demonstrated business analysis experience with progressive responsibility in Salesforce Customer Experience projects
• Demonstrated experience solutioning/designing data integrations and transformations across SaaS systems
• 3+ years Experience with Salesforce Service Cloud and Experience Cloud
• Working knowledge of implementing Customer Experience processes
• Experience in process redesign for Customer Support, Customer Success and Professional Services processes across a SaaS first system architecture

Benefits

• Medical, Dental, Vision
• 401(k)
• 401(k) Match
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program