Payment Experience Guide

As a Payments Experience Guide, you'll be our user's go-to hero whenever something goes wrong with a payment. You'll make sure everything is resolved accurately and fast, and turn frustrating moments into smooth experiences.

Requirements

• Fluency in English and strong communication skills
• Problem-solving skills and ability to prioritize work
• Experience in a user-facing role with empathy, clarity, and professionalism
• Comfortable working with data and spotting patterns
• Ability to lead thorough investigations with attention to detail

Benefits

• Great, international colleagues
• Hybrid setup with remote and in-office work
• Digital Nomad program
• Support for growth with bunq Academy and annual learning budget
• Multisport gym card
• Travel expenses covered
• MacBook
• Delicious lunches
• Private health insurance
• Friday drinks and celebrations