Technical Experience Representative 1
Burlington TelecomBurlington, Vermont, United States
Posted August 8, 2025
Full Time
About the Company
Burlington Telecom is Vermont’s sole 100‑percent fiber‑optic provider, delivering high‑speed Internet, television, and voice services to residential and commercial customers. The company specializes in fiber‑to‑the‑home and gigabit symmetrical broadband, offering reliable, low‑latency connectivity that supports both everyday entertainment and mission‑critical business operations. Its competitive advantage lies in locally‑based customer service, enabling rapid response and personalized support for the Burlington community. Burlington Telecom’s commitment to fiber innovation and customer experience positions it as a trusted partner for residents and enterprises seeking dependable, future‑ready connectivity.
Job Description
Join an award-winning company and team as a Technical Experience Representative. We offer a range of benefits, including group health & dental insurance, 401(k) program, and more. Our mission is to pass on a stronger and better organization to future generations.
Requirements
- Knowledge of windows operating system and MAC operating system
- Ability to analyze and solve problems
- Experience in troubleshooting hardware, network problems, and connectivity
- Knowledge of Ethernet, TCP/IP, DHCP, DNS, and FTP Protocols
- Good customer relations and communication skills
- A+ certification is a plus but not required
- Prior technical support/helpdesk experience preferred
Benefits
- Group health & dental insurance
- 401(k) program with company match
- Generous PTO program
- Company wellness program
- Employer paid short- and long-term disability
