Tier 1 Service Desk Pod Coordinator

The Tier 1 Service Desk Pod Coordinator provides remote technical support for clients while coordinating the service desk pod's daily operations.

Requirements

• Basic to intermediate knowledge of Windows 10/11 and Microsoft Office 365 in a commercial office environment.
• Familiarity with computer hardware/OS and networking fundamentals.
• Experience with cloud environments such as Azure AD, Office 365, and Endpoint Manager (Intune).
• Proficient with monitoring and remote management software and tools.
• 1 year of desktop support experience in a managed services environment
• Strong problem-solving ability and task prioritization skills.
• Effective communication, capable of translating technical issues to non-technical users.
• Customer service-focused with a security-first mindset.
• Ability to work independently and collaboratively in a team.
• Excellent verbal and written communication.
• Willingness to learn and adapt in a dynamic IT environment.

Benefits

• Medical, Dental, Vision Insurance
• Four Weeks of Paid Time Off (vacation & sick leave)
• Four weeks of Paid Maternity and Paternity leave
• Two days of Paid Volunteer Time
• 401(k) with 4% Company Match
• Company Bonus Structure
• Tuition Reimbursement
• Employer-sponsored Disability & Life Insurance
• Professional Development