Ticket Writer
Caesars EntertainmentElgin, Illinois, United States
Posted September 3, 2025
32000 - 32000 USD year
Full Time
About the Company
Caesars Entertainment, Inc. is the largest casino-entertainment company in the U.S., offering a diverse range of gaming, hospitality, and entertainment services under brands like Caesars®, Harrah's®, Horseshoe®, and Eldorado®. With a focus on impeccable service, operational excellence, and technology leadership, Caesars builds value for guests through its industry-leading Caesars Rewards loyalty program and mobile/online gaming experiences. The company is committed to innovation, sustainability, and employee well-being as part of its PEOPLE PLANET PLAY framework.
Job Description
This Ticket Writer role involves providing exceptional customer service, adhering to gaming regulations, and resolving disputes effectively. The ideal candidate is passionate about customer experience, committed to high-level compliance, and comfortable with flexible schedules. They will be responsible for all aspects of the ticket process, from handling bets to handling complaints.
Requirements
- Basic computer knowledge, including proficiency with email, MS Excel, and internet navigation.
- Minimum of 1 year of cash handling experience in a professional setting.
- High school diploma, GED, or equivalent preferred.
- Must be 21 years of age or older.
- Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions.
- Strong commitment to providing high-level customer service.
- Willingness to work a flexible schedule, including nights, weekends, and some holidays.
- Must be able to lift, pull, or push up to 25 lbs.
Benefits
- Paid Time Off
- Medical
- Dental
- Vision
- Life & Term Disability
- 401(k)
- Paid Time Off
- Education Assistance
- Team Member Discounts
