VIP Guest Service Agent, Caesars Tower (Caesars New Orleans)
Caesars EntertainmentNew Orleans, Louisiana, United States
Posted October 9, 2025
Part Time
About the Company
Caesars Entertainment, Inc. is the largest casino-entertainment company in the U.S., offering a diverse range of gaming, hospitality, and entertainment services under brands like Caesars®, Harrah's®, Horseshoe®, and Eldorado®. With a focus on impeccable service, operational excellence, and technology leadership, Caesars builds value for guests through its industry-leading Caesars Rewards loyalty program and mobile/online gaming experiences. The company is committed to innovation, sustainability, and employee well-being as part of its PEOPLE PLANET PLAY framework.
Job Description
Caesars New Orleans is seeking a VIP Guest Service Agent to provide outstanding hospitality and memorable experiences for guests. This role involves greeting guests, managing room accounts, resolving complaints, and ensuring a positive stay. The ideal candidate is passionate about providing exceptional service and demonstrating a family-oriented hospitality style.
Requirements
- 2+ years experience in a service industry, preferably in the hospitality industry
- Excellent guest service skills, organizational skills and strong problem-solving skills
- Ability to utilize computer software and hardware
- Ability to comprehend and respond to information and address advanced guest requests
- Able to lift up to 60 pounds
Benefits
- FREE Downtown Team Member Parking
- Discounted Monthly Bus Passes
- Team Member Discounted Hotel Room Rates
- Fun and Free Team Member Events
- Discount Program within Caesars Partner Network
- Tuition & Student Loan Debt Repayment Assistance
- First Time Homebuyer Program
- Child Care Assistance Program
- 401k Matching