Bilingual (Fr/En) Client Experience Specialist II
Canada LifeQuebec, Canada
Posted December 18, 2025
50900 - 76400 CAD year
Full Time
About the Company
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.
Job Description
We are seeking a Bilingual (Fr/En) Client Experience Specialist II to provide exceptional client service and support to our advisors and clients. The ideal candidate will have 2 years of experience in an Advisor/Client support role, a post-secondary diploma or degree in business, finance, economics or a related discipline, and excellent communication and organizational skills.
Requirements
- 2 years in an Advisor/Client support role in a Financial Services/Insurance firm
- Post secondary diploma or degree in business, finance, economics or other related discipline
- Completion of or working towards completion of the IFIC, CSC and/or CPH is preferred
- Excellent client service skills are required
- Ability to anticipate client needs and timely follow up is expected
- Organizational skills and time management – Able to multi-task, prioritize and should be comfortable working in a fast-paced environment
- Bilingualism (fluent in French and English) required
- Knowledge of Office365, PowerPoint, Word, Outlook, Excel, and SharePoint
- Intermediate knowledge of Univeris, Plan Plus, iMost, Croesus, NetRep and NBCN is nice to have
Benefits
- Permanent Full Time
- Competitive salary range $50,900 - $76,400 annually
- Variable compensation components of our total compensation (i.e. annual bonus, commission etc)
- Career opportunities for growth and advancement
- Diverse and inclusive workplace with opportunities for career development and well-being
- Access to a range of employee benefits, including a comprehensive benefits package, retirement savings plan, and employee assistance program
