Customer Success Manager
Canals AISeattle, Washington, United States • Denver, Colorado, United States • Austin, Texas, United States • New York, New York, United States • San Francisco, California, United States • Vancouver, British Columbia, Canada • Raleigh, North Carolina, United States • Lehi, Utah, United States
Posted February 26, 2026
Full Time
About the Company
Canals is a fully remote, profitable startup transforming the industrial supply chain with AI.
Job Description
We're hiring a Customer Success Manager to help our customers scale successfully on Canals. The role blends relationship management with technical problem-solving and strategic enablement, ideal for someone who loves helping teams embrace new technology and scale with confidence.
Requirements
- 5-8 years in Customer Success for a B2B SaaS product
- Experience working in an early-stage startup
- Experience driving product adoption, utilization and training end users
- Proven experience owning renewals and driving retention across a book of business
Benefits
- Paid time off
- 401k matching
- Retirement plan
- Visa sponsorship
- Flexible work environment
