Contact Centre Solution Designer
CapcoToronto, Ontario, Canada
Posted October 17, 2025
Contract / Temporary
About the Company
Capco, a Wipro company, is a global technology and management consultancy specializing in digital transformation for financial services. With expertise in banking, capital markets, wealth management, insurance, and energy, Capco offers end-to-end data-driven solutions and fast-paced digital initiatives. Known for its Innovation Labs and inclusive 'Be Yourself At Work' culture, Capco combines innovative thinking with deep industry knowledge to drive client success.
Job Description
Capco is seeking a Junior Contact Centre Solution Designer to support the design and implementation of a Real-Time Agent Assist capability. The role involves collaborating with vendors, translating solutions into plans, and providing operational and technical input. This is an ideal opportunity for someone developing expertise in cutting-edge contact centre transformation and providing a client-focused experience.
Requirements
- Proven experience in contact centre environments (e.g., telephony, CRM, agent workflows)
- Understanding of customer support operations and solution design principles
- Strong communication and documentation skills
- Proactive, solution-oriented mindset
- Ability to work on-site in Toronto 4 days per week
Benefits
- Comprehensive Benefits Coverage
- Retirement Savings Program
- Virtual Health Care
- Employee & Family Assistance Program
- Parental Leave Top-Up
- Wellness Support
- Business Coach